FAQ
🎃 General Store & Products
What type of Halloween products do you sell?
We offer decorations, props, accessories, spooky home decor - everything you need to celebrate Halloween in style.
How do I know the size's of what I'm getting?
Yes! Most costumes come in multiple sizes for adults, kids, and even pets. Check the size chart on each product page for details.
When is the best time to shop your Halloween collection?
We launch our Halloween collection in early September, and the best selections are available before mid-October.
Do you sell Halloween décor for both indoors and outdoors?
Yes — from yard props to tabletop decorations, we’ve got spooky options for every space.
🛒 Ordering & Payment
Do I need an account to place an order?
No account is required — you can check out as a guest. But creating an account lets you track orders more easily and save favorites.
What payment methods do you accept?
We accept major credit cards, PayPal, Apple Pay, Google Pay, and other secure payment options. Notable payment icons we take are pictured in the footer.
Can I change or cancel my order after placing it?
Orders can only be changed or canceled within 2 hours of purchase. Please contact customer support immediately if you need help.
🚚 Shipping & Delivery
How long does shipping take?
Standard shipping usually takes 5 business days.
Do you offer international shipping?
Yes, we ship worldwide. Delivery times and rates vary by location.
How much is shipping?
Shipping rates are calculated at checkout based on your location and the size of your order. We often run free-shipping promotions!
Will my order arrive before Halloween?
We recommend placing orders at least a week before Halloween to guarantee timely delivery, especially with standard shipping.
🎭 Returns & Exchanges
What is your return policy?
We accept returns within 7 days of delivery for unused, unworn items in original packaging.
If my package is lost or damaged can return or exchange it?
Yes, packages may be returned or exchanged if they are damaged or lost throughout the shipping process. Contact a team member and they can help get you sorted.
Are masks returnable?
Certain mask can be returned but for hygiene reasons, some masks cannot be returned.
👻 Seasonal & Special Questions
Do you restock sold-out items?
Popular Halloween items may restock, but since many products are seasonal, we recommend grabbing your favorites quickly.
Do you offer bulk discounts for parties or events?
Yes! Contact us for special pricing on bulk orders of decorations, favors & more.
Can I get personalized Halloween items?
We can offer personalized items depending on which product you chose, reach out to our team and we'll be sure to help you out!